Mike Shryock
About Mike Shryock
Mike Shryock serves as the Director of Professional Services at Verint, where he has worked since 2020. He has extensive experience in the technology sector, having held various roles at companies such as Witness Systems, RPF Consulting, and ADT Security Services.
Current Role at Verint
Mike Shryock serves as the Director of Professional Services at Verint, a position he has held since 2020. In this role, he oversees professional and consulting services, including presales, scoping, pricing, and implementation activities. He collaborates closely with the Verint Project Management Office to ensure alignment with the company's objectives. His leadership focuses on enhancing service delivery and customer satisfaction within the organization.
Previous Experience at Verint
Prior to his current role, Mike Shryock worked at Verint in various capacities. From 2008 to 2018, he served as a Solution Delivery Architect, working remotely from Pensacola, Florida. He was instrumental in aligning professional services with Verint's Mid-Atlantic Sales Regional Vice Presidents. Additionally, he held the position of Enterprise Services Architect from 2018 to 2020, contributing to the development and implementation of service solutions.
Career Background
Mike Shryock has a diverse career in technology and professional services. He began his career as a Network Administrator at ADT Security Services from 1992 to 1997. He then transitioned to Witness Systems as a Systems Engineer from 1997 to 2001. Afterward, he worked as a Professional Services Manager at Adtech Global from 2001 to 2005 and later as a Witness/Verint Practice Manager at RPF Consulting from 2005 to 2008.
Education and Training
Mike Shryock has a solid educational foundation in technology. He studied Electrical and Electronics Engineering at DeVry Institute of Technology from 1992 to 1994. He also attended Northeast State Community College, where he focused on Computer Science from 1991 to 1992. Earlier in his academic journey, he studied at East Tennessee State University for one year from 1990 to 1991.
Key Initiatives and Contributions
Throughout his career, Mike Shryock has led significant initiatives, including the remediation and successful implementation of one of Verint's initial fully Cloud-based solutions. He has also played a key role in re-signing and upgrading major customers to new Cloud, On-Premise, or hybrid-based solutions, demonstrating his commitment to enhancing service offerings and customer relationships.