Mike Wiseman
About Mike Wiseman
Mike Wiseman serves as the Vice President of Software Engineering at Verint, where he has worked since 2010, specializing in Customer Self-Service solutions. He has extensive experience in AI and Machine Learning, and previously held senior roles at Itron, Inc. and Kaiser Aluminum.
Work at Verint
Mike Wiseman has served as the Vice President of Software Engineering at Verint since 2010. In this role, he focuses on developing Customer Self-Service solutions utilizing Verint's Intelligent Virtual Assistant (IVA) technology. He collaborates closely with both current and prospective clients to optimize the use of Verint's processes, technologies, and personnel. His tenure at Verint spans over 14 years, during which he has contributed to enhancing customer engagement and satisfaction through innovative software solutions.
Previous Experience at Itron, Inc.
Before joining Verint, Mike Wiseman worked at Itron, Inc. as a Senior R&D Manager from 1997 to 2010. His role involved overseeing research and development initiatives, contributing to advancements in technology within the energy and utility sectors. His 13 years at Itron provided him with extensive experience in managing complex projects and leading teams in the development of innovative solutions.
Background in Systems Analysis at Kaiser Aluminum
Mike Wiseman began his career at Kaiser Aluminum, where he worked as a Senior Systems Analyst from 1990 to 1997. In this position, he was responsible for analyzing and improving systems to enhance operational efficiency. His seven years at Kaiser Aluminum laid the foundation for his expertise in systems analysis and technology management.
Education and Expertise
Mike Wiseman studied at Washington State University, where he pursued a Bachelor's degree in Management Information Systems (MIS) from 1985 to 1990. He also studied Engineering & Technical Management, although he did not complete this program. He achieved a Master of Science (MS) degree in 2007. His academic background, combined with his deep understanding of artificial intelligence and machine learning, enables him to drive return on investment (ROI) and enhance customer satisfaction in his current role.