Nanci Carroll
About Nanci Carroll
Nanci Carroll is a Project Manager at Verint, specializing in Enterprise Intelligence Solutions. She holds multiple certifications, including Six Sigma Green Belt and Project Management Professional (PMP), and has extensive experience in customer care and consulting across various companies.
Work at Verint
Nanci Carroll has been employed at Verint since 2013, serving as a Project Manager in the Enterprise Intelligence Solutions division. In this role, she oversees various projects aimed at enhancing enterprise intelligence capabilities. Her tenure at Verint spans over 11 years, during which she has contributed to numerous initiatives focused on improving operational efficiency and customer engagement.
Previous Experience
Before joining Verint, Nanci Carroll held several significant positions in various companies. She worked at A.T. Kearney as a Customer Care & CRM Consultant from 1994 to 1996 in the Dallas/Fort Worth Area. Following that, she served as a Managing Consultant at McIntosh & Associates from 1997 to 2002. Nanci then transitioned to Electronic Data Systems, where she worked as a Reengineering Specialist/Sr. Consultant from 2003 to 2009. Her most recent role before Verint was as a Sr. Business Planning Manager at HP from 2009 to 2012 in Plano, Texas.
Education and Expertise
Nanci Carroll holds a Bachelor of Science in Journalism & English from Texas Woman's University, graduating Magna cum Laude. She also earned an MBA in General Business from The University of Dallas, where she graduated Summa cum Laude. Her educational background provides a strong foundation for her expertise in project management and enterprise solutions.
Certifications and Professional Development
Nanci Carroll is certified as a Six Sigma Green Belt by the American Society of Quality, demonstrating her commitment to quality management practices. She holds a Project Management Professional (PMP) Certification from the Project Management Institute. Additionally, she is certified as a Call Center Auditor & Benchmarking Specialist by Purdue University and has achieved the ITIL Foundations Certification. Nanci is also a Registered Coordinator certified by the Customer Operations Performance Center (COPC).
Global Experience in Contact Centers
Nanci Carroll has conducted on-site assessments at over 100 contact centers and service desks across multiple countries, including the United States, Canada, Mexico, Argentina, England, Ireland, Scotland, Belgium, Spain, and India. This extensive experience highlights her expertise in evaluating and improving customer service operations on a global scale.