Neil Thomas
About Neil Thomas
Neil Thomas is a Software Developer and Technical Architect with extensive experience in developing customer service solutions. He has contributed to KANA's offerings, improving customer engagement for over 850 enterprises and supporting more than 250 government agencies.
Work at Verint
Neil Thomas has been employed at Verint since 2004, where he holds the position of Software Developer and Technical Architect. His tenure at Verint spans 20 years, during which he has contributed to various projects and initiatives. He is based in Inchinnan and plays a significant role in the development of software solutions that enhance customer engagement and service delivery.
Previous Experience at Sword Ciboodle
Before joining Verint, Neil Thomas worked at Sword Ciboodle from 2004 to 2012 as a Software Engineer. His eight years at Sword Ciboodle were marked by his involvement in the development of solutions that later became part of KANA Software. This experience laid the groundwork for his future contributions to customer service technologies.
Contributions to KANA Solutions
Neil Thomas has significantly contributed to the development of KANA's solutions, which have improved net promoter scores (NPS) for over 850 enterprises. His work includes integrating Ciboodle's modular CRM software into KANA's offerings, which has enhanced customer engagement across various social channels. His efforts have played a role in advancing customer service capabilities for numerous organizations.
Support for Government Agencies
Neil Thomas has been involved in projects that support more than 250 government agencies through KANA's customer service solutions. His contributions have helped these agencies improve their service delivery and customer interactions, demonstrating the impact of his work in the public sector.