Nicola Ielpo
About Nicola Ielpo
Nicola Ielpo is a Project Manager with extensive experience in the ICT sector, currently working at Verint in Melville, New York. He has held various roles in project management and consultancy across several companies in Germany, Italy, and has expertise in workforce management tools and quality management systems.
Work at Verint
Nicola Ielpo has been employed at Verint as a Project Manager since 2013. In this role, he has contributed to various projects in Melville, New York, for over 11 years. His responsibilities include overseeing project timelines, managing resources, and ensuring successful project delivery within the organization.
Previous Experience in Project Management
Prior to his current position, Nicola Ielpo held several project management roles in Germany. He worked at Arvato as a Technical Project Manager for one year from 2011 to 2012. He also served as a Projektmanager and Infrastructure Services at Spirit/21 Ag for 11 months from 2012 to 2013. Additionally, he was a Technical Project Manager for Tools and Applications at Hansenet from 2008 to 2010.
Consulting Background
Nicola Ielpo has extensive experience in consulting, particularly in call center infrastructure. He worked as a Consultant for Call Center Infrastructure at Telecom Italia from 2005 to 2007 and at Hansenet from 2007 to 2008. His consulting roles involved analyzing and improving call center operations and infrastructure.
Education and Expertise
Nicola Ielpo studied at Politecnico Di Bari and Universität Des Saarlandes. He possesses expertise in translating business requirements into technical specifications, particularly in the ICT sector. He is also experienced in using workforce management tools such as Avaya, WMF (Blue Pumpkin, Aspect), and Click2Coach.
Skills and International Experience
Nicola Ielpo has skills in quality management systems, specifically ISO 9000. He has international experience in fast-paced ICT environments, which has enhanced his ability to manage projects effectively across different regions. Additionally, he served as a reliability specialist consultant for Photovoltaics with DGS Germany.