Nik Jowett
About Nik Jowett
Nik Jowett is a Manager of Knowledge Management at Verint, where he has worked since 2014, and has held the position since 2018. He has a background in engineering and business administration, with previous roles at companies such as Dell, Siebel Systems, and Quest Software.
Work at Verint
Nik Jowett has been employed at Verint since 2014, initially serving as the EMEA Support Manager. In 2018, he transitioned to the role of Manager Knowledge Management, where he has continued to contribute for six years. His responsibilities include overseeing knowledge management strategies and ensuring effective support operations within the EMEA region. His extensive experience in technical support and management has been instrumental in enhancing Verint's service delivery.
Previous Experience in Technical Support
Prior to his tenure at Verint, Nik Jowett held several key positions in technical support. He worked at Quest Software as the Director of EMEA Technical Support from 2005 to 2013, where he managed support operations across Europe, the Middle East, and Africa. Before that, he served as the Group Technical Support Manager at Siebel Systems UK Ltd for one year in 2004-2005 and as a Technical Support Engineer / Team Lead at Siebel Systems from 2000 to 2004.
Education and Expertise
Nik Jowett's educational background includes a Bachelor of Engineering degree from the University of York, which he completed from 1989 to 1992. He also studied Business Administration and Management at The Open University for one year in 2002-2003. His foundational education at King Edwards School spanned from 1981 to 1988. This diverse educational background supports his expertise in management and technical support.
Experience at Dell
Nik Jowett worked at Dell as the Business Applications Program Director from 2013 to 2014. In this role, he was responsible for overseeing business applications and ensuring that they aligned with organizational goals. His experience at Dell contributed to his overall expertise in program management and technical support.
Career Progression
Nik Jowett's career has shown a steady progression through various roles in technical support and management. Starting as a Technical Support Engineer at Siebel Systems, he advanced to leadership positions, including Director at Quest Software and Business Applications Program Director at Dell. His current role at Verint as Manager Knowledge Management reflects his accumulated knowledge and experience in the field.