Nikhil Verma
About Nikhil Verma
Nikhil Verma is a Technical Lead at Verint, with a background in telecommunications and technical support. He has held various roles at Avaya and has experience in mentoring teams and delivering training on Workforce Optimization products.
Current Role at Verint
Nikhil Verma serves as a Technical Lead at Verint, a position he has held since 2020. He is based in Budapest, Hungary. In this role, he has mentored and technically ramped-up a new team to support Workforce Optimization (WFO) products. His responsibilities include overseeing technical projects and ensuring the effective implementation of WFO solutions.
Previous Experience at Avaya
Nikhil Verma worked at Avaya in various roles from 2010 to 2020. He began as a Software Engineer, progressing to Technical Manager, and finally serving as a Principal Technical Support Engineer. During his tenure, he provided training on Workforce Optimization (WFO) to engineers and business partners in locations such as Dubai, UAE, and Pune, India. He was based in Hungary throughout his time at Avaya.
Internship Experience
Nikhil Verma gained early experience through internships at Telecommunications Consultants India Limited and Nokia Siemens Networks. He worked as an Internship Trainee at Telecommunications Consultants India Limited for two months in 2008 in New Delhi, India, and at Nokia Siemens Networks for two months in 2009. These internships provided him with foundational skills in the telecommunications sector.
Education and Expertise
Nikhil Verma holds a Master of Science (M.S.) in Computer Systems Networking and Telecommunications from BITS Pilani, where he studied from 2012 to 2014. He also earned a Bachelor of Engineering (B.E.) in Electronics & Electricals from Lingaya's Institute of Management & Technology from 2006 to 2010. His educational background is complemented by his knowledge of routing protocols, security technologies, and virtualization technologies.
Technical Skills and Knowledge
Nikhil Verma possesses expertise in a variety of technical areas, including routing protocols such as RIP, EIGRP, OSPF, and BGP. He is knowledgeable in DS3/T1/SIP/H.323 trunking, E.164 dialing, and security technologies like firewalls and IPSEC. Additionally, he has experience with virtualization technologies, including VMware, and cloud services such as AWS.