Nimish Singhal
About Nimish Singhal
Nimish Singhal is an Associate Manager in Customer Success at Verint, with extensive experience in customer success and digital engagement across various companies, including Oracle and Accenture. He holds a Bachelor of Engineering and multiple certifications in customer experience and social media marketing.
Current Role at Verint
Nimish Singhal serves as an Associate Manager in Customer Success at Verint, a position he has held since 2023. In this role, he manages a portfolio of digital engagement products for over 50 B2B SaaS cloud accounts, with an annual contract value exceeding $2 million. His responsibilities include overseeing customer journey management post-sales, which encompasses onboarding, training, go-live, retention, renewals, and advocacy. He collaborates closely with the renewal manager, support team, and product team to ensure customer satisfaction and loyalty.
Previous Experience at Oracle
Before joining Verint, Nimish Singhal worked at Oracle as a Customer Success Manager for the SaaS APAC region from 2019 to 2023. His role involved managing customer relationships and ensuring successful adoption of Oracle's software solutions. This position was based in the Bengaluru area of India and contributed to his extensive experience in customer success management within the technology sector.
Career Background in Customer Success
Nimish has a diverse background in customer success and client services. He worked at Hays as a Client Services Team Lead from 2010 to 2015, where he focused on post-sales support. He also held the position of Digital Customer Experience Team Lead at Capgemini for eight months in 2018. Prior to these roles, he was a Proposal Management Executive at RGBSI and an Assistant Operations Manager at Accenture. His early career included an internship as a Management Trainee at Logica.
Education and Certifications
Nimish Singhal holds a Bachelor of Engineering in Computer Technology/Computer Systems Technology from Priyadarshini College of Engineering & Architecture. He also completed a Post Graduate Program in Business Management with a major in Marketing and a minor in IT from the International School of Business & Media. Additionally, he has obtained certifications in 'Customer Experience' and 'Social Media Marketing - Online Communities,' as well as a 'Level 1 - JAPAC Customer Success SaaS' certification from Oracle.
Technical Skills and Tools
Nimish is experienced in utilizing various digital tools and platforms essential for customer success management. He is proficient in CRM tools such as Totango, Salesforce, Looker, ServiceNow, and JIRA. His technical expertise extends to content management systems, including Community, WordPress, Confluence, and SharePoint, which he employs to enhance customer engagement and streamline operations.