Penny Lueckenhoff
About Penny Lueckenhoff
Penny Lueckenhoff is a Product Support Engineer at Verint, where she has worked since 2019. She has a diverse background in education and technical support, with experience in statistical analysis and case management.
Work at Verint
Penny Lueckenhoff has been employed at Verint since 2019, serving as a Product Support Engineer. In this role, she utilizes her expertise in call center statistical analysis and high-volume case management to provide support for Verint's products. Her responsibilities include troubleshooting issues, assisting customers, and ensuring the effective use of Verint's solutions.
Education and Expertise
Penny Lueckenhoff holds a Master's degree in Computer Science and a Bachelor of Science in Marketing, both from the University of Tennessee-Knoxville. Her educational background has equipped her with a strong foundation in technical subjects and marketing principles. She possesses expertise in call center statistical analysis, high-volume case management, and technical writing.
Background
Penny Lueckenhoff has a diverse professional background that includes teaching and engineering roles. She worked as a Computer Science Instructor at the University of Tennessee from 1987 to 1990. Additionally, she served as a Math Instructor at The Learning Lab for a brief period in 2013 and as a Math Tutor at Williamson County Schools from 2012 to 2013.
Previous Experience
Before joining Verint, Penny Lueckenhoff worked at Aspect Software as a Senior Customer Care Engineer from 2014 to 2019. Her role involved providing customer support and technical assistance. She has also gained experience in various educational settings, contributing to her well-rounded skill set.
Technical Skills
Penny Lueckenhoff is proficient in using Salesforce CRM and SharePoint, which are essential tools for managing customer relationships and documentation. She is familiar with multiple operating systems, including Windows, Linux, and Mac. Additionally, she has knowledge of Agile methodologies, which enhances her ability to work effectively in team environments.