Poonit M.
About Poonit M.
Poonit M. is a Systems Engineer at VERINT in Nashville, TN, where he has worked since 2010. He specializes in deploying Verint solutions and provides technical guidance during project design and implementation.
Work at Verint
Poonit M. has been employed at Verint as a Systems Engineer since 2010, accumulating 14 years of experience in this role. Based in Nashville, TN, Poonit provides technical guidance during project design and implementation phases. His responsibilities include deploying Verint solutions across various platforms, such as VoIP/TDM switches, Speech, Desktop Processing Analytics, and Mobile Solutions. He frequently travels to customer sites for installation, post-installation testing, and troubleshooting, ensuring that systems operate effectively.
Previous Experience at Aspect Software
Before joining Verint, Poonit M. worked at Aspect Software as a Technical Support Engineer from 2005 to 2011. In this role, he gained valuable experience in providing technical support and solutions to clients. His tenure at Aspect Software contributed to his expertise in managing complex technical issues and understanding customer needs.
Education and Expertise
Poonit M. earned a Bachelor's degree in Marketing and Management Information Systems from the University of South Florida, where he studied from 1999 to 2002. His educational background supports his technical expertise, particularly in deploying solutions and creating custom documentation. He possesses significant knowledge of product architecture and the entire solution suite, demonstrating subject matter expert skills in various technical areas.
Technical Skills and Responsibilities
Poonit M. provides authoritative technical guidance and assists with issues related to telephony, networking, databases, firewalls, server, and operating system configurations. He creates custom documentation and offers training tailored to customer environments, particularly for Audio/Video recording software. Additionally, he provides regular feedback to development and documentation teams based on his experiences during project deployments.
Early Career at Stream Global Services
Prior to his role at Aspect Software, Poonit M. worked as a Help Desk/Customer Service Support Technician at Stream Global Services from 2004 to 2005. This early experience in customer service and technical support laid the foundation for his subsequent roles in technical engineering and support.