Prasanna Vasudevan
About Prasanna Vasudevan
Prasanna Vasudevan is a Senior Manager at Verint, where he has worked since 2021. He has extensive experience in service delivery and customer support, having held various positions at notable companies including KLG Systel and Seclore.
Work at Verint
Prasanna Vasudevan has been employed at Verint since 2021, currently holding the position of Senior Manager. His role involves overseeing various operational aspects and contributing to the company's service delivery initiatives. Prior to his current position, he served as Head of Service Delivery at Verint from 2005 to 2017, where he managed service operations and client relationships in Bengaluru, Karnataka, India.
Previous Experience
Before joining Verint in 2021, Prasanna worked at Seclore as Head of Customer Support from 2019 to 2021. His career began at KLG Systel, where he served as a Support Engineer from 2000 to 2002 in Gurgoan. His extensive experience in service delivery and customer support has contributed to his professional development in the technology sector.
Education and Expertise
Prasanna Vasudevan has a strong educational background. He completed a B.Tech in Computer Software Engineering at Punjabi University from 2002 to 2005. He further enhanced his leadership skills by participating in the Senior Leadership Program at XLRI Jamshedpur from 2018 to 2019. In 2021, he completed a course in Design Thinking for Leaders at the Indian Institute of Management Bangalore, which lasted for 11 months.
Career Progression
Prasanna's career reflects a steady progression in roles and responsibilities. After his initial role as a Support Engineer, he transitioned to Verint, where he spent 12 years as Head of Service Delivery. His subsequent role at Seclore as Head of Customer Support further solidified his expertise in managing customer relations and service operations before returning to Verint in a senior managerial capacity.