Prateek Sharma
About Prateek Sharma
Prateek Sharma is a Cloud Operations Engineer with a background in technical support and administration. He has worked for several companies, including Servion Global Solutions, NICE Ltd, Wipro Ltd, and currently Verint, and holds a Bachelor of Technology in Information Technology from Uttar Pradesh Technical University.
Current Role at Verint
Prateek Sharma serves as a Cloud Operations Engineer at Verint, a position he has held since 2021. He is based in Bangalore Urban, Karnataka, India. In this role, he is responsible for managing cloud operations, ensuring system reliability, and supporting cloud infrastructure. His expertise contributes to the overall efficiency and performance of cloud services offered by Verint.
Previous Experience at Servion Global Solutions
Prior to joining Verint, Prateek Sharma worked at Servion Global Solutions as a UCCE Engineer from 2014 to 2017. During his three years in Pune, he focused on implementing and managing Unified Contact Center Enterprise (UCCE) solutions. His experience in this role provided him with a solid foundation in contact center technologies.
Experience at NICE Ltd
Prateek Sharma was employed at NICE Ltd as a Technical Support Engineer from 2019 to 2021. His two-year tenure in Pune involved providing technical assistance and support for NICE's software solutions. This role enhanced his troubleshooting skills and deepened his understanding of customer engagement technologies.
Role at Wipro Ltd.
From 2017 to 2019, Prateek Sharma worked as an Administrator at Wipro Ltd. in Mysore. During this two-year period, he managed various administrative tasks and supported IT operations. His experience at Wipro contributed to his overall technical proficiency and operational knowledge.
Education in Information Technology
Prateek Sharma earned his Bachelor of Technology (B.Tech.) degree in Information Technology from Uttar Pradesh Technical University. He studied from 2010 to 2014, completing a four-year program that provided him with a strong technical foundation in IT principles and practices.