Raamakrishnan (Rk) Sivaram, Cspo
About Raamakrishnan (Rk) Sivaram, Cspo
Raamakrishnan (Rk) Sivaram is the Director of Professional Services at Verint, where he has worked since 2019. He has extensive experience in customer support and project leadership, having previously held positions at Verint, Wipro Technologies, and Verizon.
Current Role at Verint
Raamakrishnan Sivaram serves as the Director of Professional Services at Verint, a position he has held since 2019. In this role, he is responsible for leading strategic initiatives and ensuring the delivery of high-quality professional services to clients. His focus includes enhancing service offerings and driving business growth through effective management and execution of projects.
Previous Experience at Verint
Prior to his current role, Raamakrishnan Sivaram held several positions at Verint from 2006 to 2019. He started as a Tier 2 Support Engineer in Product Support, then progressed to Customer Support Manager, and later became Senior Manager of Solution Delivery. During his tenure, he spearheaded strategic consulting opportunities and developed Go-To-Market models, contributing to significant revenue growth.
Experience at Wipro Technologies
Raamakrishnan Sivaram worked at Wipro Technologies from 1998 to 2005 as a Project Leader. In this capacity, he managed various projects and led teams to deliver solutions that met client requirements. His experience at Wipro laid the foundation for his subsequent roles in project management and service delivery.
Educational Background
Raamakrishnan Sivaram earned his Bachelor of Science degree from the University of Madras, studying from 1995 to 1998. He furthered his education at the Birla Institute of Technology and Science, Pilani, where he obtained a Master of Science degree from 1998 to 2002. His academic background supports his expertise in technology and management.
Achievements in Sales Growth
In his role at Verint, Raamakrishnan Sivaram achieved notable sales growth, increasing bookings by approximately 51% year-over-year from FY2019 to FY2020. This growth represented a rise in sales from $3.5 million to $5.3 million. His contributions included the production of internal scorecards and dashboards to improve reporting and forecasting.