Randall Johnson
About Randall Johnson
Randall Johnson is the Renewals Business Manager at Verint-Systems in Alpharetta, GA, where he has worked since 2011. He previously held positions at State Farm Insurance and Borders Books, and he has a background in Social Studies Education and Medieval History.
Work at Verint
Randall Johnson has been employed at Verint-Systems since 2011, serving as the Renewals Business Manager. In this role, he manages a team that supports over 200 clients globally. Under his leadership, the team has maintained a retention rate of 95% over the past five years. Johnson has also contributed to the development of the award-winning Customer Sure Care program, which enhances customer satisfaction and retention.
Previous Experience
Before joining Verint-Systems, Randall Johnson worked at State Farm Insurance from 2000 to 2001 as Regional Office Support. His career also includes a nine-year tenure as General Manager at Borders Books from 1990 to 1999 in the Greater Atlanta Area. These roles provided him with valuable experience in customer service and team management.
Education and Expertise
Randall Johnson studied at the University of South Florida, where he focused on Social Studies Education. He also attended The Ohio State University, earning a Bachelor's degree in Medieval History and Archaeology. His educational background supports his expertise in management and client relations.
Achievements in Client Retention
In his current role at Verint-Systems, Randall Johnson has achieved a notable client retention rate of 95% over five years. This achievement reflects his effective management strategies and commitment to customer satisfaction, contributing to the overall success of the company.