Ravi Jayaraman
About Ravi Jayaraman
Ravi Jayaraman is a Specialist in IT Services at Verint, where he has worked since 2016 in Bengaluru, India. He holds a Bachelor's degree in Electronics and Communications Engineering and has experience in system administration and IT support.
Work at Verint
Ravi Jayaraman has been employed at Verint as a Specialist in IT Services since 2016. He operates from the Bengaluru area in India. In this role, he is responsible for various IT service management tasks, including the onboarding and offboarding processes for end-users. He ensures that email and device setups are completed efficiently. His experience at Verint spans over eight years, during which he has contributed to several significant IT projects.
Education and Expertise
Ravi Jayaraman studied Electronics and Communications Engineering, earning a Diploma from Adhiyamaam Polytechnic College from 2006 to 2008. He furthered his education at Adhiyamaan College of Engineering, where he completed his Bachelor's degree in the same field from 2008 to 2011. His educational background provides a strong foundation for his technical expertise in IT services.
Previous Experience at SanDisk
Before joining Verint, Ravi worked at SanDisk as a System Administrator from 2013 to 2015. During his tenure, he gained experience in managing IT systems and support. His role involved ensuring the smooth operation of IT services and contributing to system management tasks within the organization.
IT Services and Projects
Ravi Jayaraman has managed several key IT projects at Verint. He led the migration of Windows machines from on-premises to Azure Active Directory using Intune. He also implemented a Universal print solution for global users across both on-premises and Azure machines. Additionally, he coordinated with software owners to ensure that all user machines have the latest software versions and developed documentation for new company acquisition migrations.
Technical Skills and Tools
Ravi possesses knowledge of basic PowerShell scripting, which he utilizes to create scripts as per project requirements. He has configured and implemented various IT solutions, including One Drive, Webex, and Druva backup solutions. Furthermore, he led the migration of Mac systems from non-managed to managed systems using JAMF and is responsible for managing end-to-end IT support for three different regional offices.