Ray Chan
About Ray Chan
Ray Chan is a Solution Delivery Architect with extensive experience in managing project documentation and customer technical design interactions. He has worked at Verint since 2006 and previously held a position as a System Engineer at Dealogic from 2002 to 2006.
Work at Verint
Ray Chan has served as a Solution Delivery Architect at Verint since 2006. In this role, he manages detailed project documentation, which includes DRG, SDS, SPC, and solution diagrams. He administers customer technical design interactions through various technical sessions, ensuring that customer environments align with Verint's requirements for successful solution implementation. Ray performs GAP analysis and recommends solutions for design changes, contributing to the overall effectiveness of the solutions delivered.
Previous Experience at Dealogic
Before joining Verint, Ray Chan worked as a System Engineer at Dealogic from 2002 to 2006 in the Greater New York City Area. During his four years there, he gained valuable experience in system engineering, which laid the foundation for his current role in solution delivery. His background in system engineering has equipped him with the skills necessary to manage complex technical interactions and project documentation.
Education and Expertise
Ray Chan studied at St. John's University, where he earned a Master of Business Administration (MBA) with a focus on Management Information Systems from 2000 to 2002. This educational background has provided him with a solid understanding of both technical and managerial aspects of information systems, enhancing his ability to foster relationships with customers, vendors, and internal resources through collaboration and knowledge sharing.
Project Management and Documentation Skills
In his role as a Solution Delivery Architect, Ray Chan is involved in managing detailed project documentation. His expertise includes creating and maintaining essential documents such as DRG, SDS, SPC, and solution diagrams. This skill set is crucial for ensuring that all project components are well-documented and that stakeholders have access to the necessary information for successful project execution.
Customer Relationship Management
Ray Chan focuses on fostering relationships with customers, vendors, and internal resources. He engages in pre-sales collaboration and knowledge sharing, which enhances the overall customer experience. His ability to administer customer technical design interactions through various technical sessions is vital for aligning customer needs with Verint's solutions.