Reuben Gill
About Reuben Gill
Reuben Gill is an Account Director at Verint-Systems in the United Kingdom, where he has worked since 2017. He has extensive experience in customer engagement and operational efficiency, having held various roles in companies such as Capita IT Services and Siemens.
Work at Verint
Reuben Gill has served as an Account Director at Verint Systems since 2017. In this role, he focuses on enhancing customer engagement and operational efficiency through advanced analytics and insights. His responsibilities include collaborating with leaders in customer, operational, and technical roles to improve return on investment in contact centers. He emphasizes the importance of aligning organizational processes with customer preferences to drive better engagement outcomes.
Previous Experience at Capita IT Enterprise Services
Before joining Verint, Reuben Gill worked at Capita IT Enterprise Services as the Head of Customer Engagement Solution Sales from 2015 to 2017. During his two years in this role, based in Nottingham, he was responsible for developing customer engagement strategies and solutions. Prior to this, he was a Senior Business Consultant at Capita IT Services from 2011 to 2014, where he contributed to various customer engagement initiatives.
Career Background in Technology and Sales
Reuben Gill's career includes significant roles in technology and sales. He worked as a Senior Account Executive at Genesys for six months in 2014, and prior to that, he served as a Senior Account Manager at DeTeWe from 1999 to 2006. His early career included a placement year at Siemens in 1996, where he gained foundational experience in the industry.
Education and Expertise
Reuben Gill studied at The Nottingham Trent University, where he earned a BEng (Hons) in Electrical & Electronic Engineering with Communications from 1993 to 1998. His educational background provides a strong technical foundation that supports his expertise in customer engagement and operational efficiency. He is knowledgeable about integrating compliance and regulatory requirements, such as GDPR and PCI, into customer engagement strategies.
Focus on Customer Engagement Strategies
Reuben Gill is dedicated to improving customer engagement through personalized cross-channel journeys. He advocates for strategies that enhance customer satisfaction and engagement. His approach includes collaborating with various stakeholders to ensure that customer preferences are aligned with organizational processes, ultimately driving better engagement outcomes.