Rex Spoutz
About Rex Spoutz
Rex Spoutz is a Senior Customer Success Manager with over 30 years of experience in customer satisfaction and success. He has held various leadership roles in client management and program management across several companies, including Borders, ProQuest, Merkle, and Verint.
Current Role at Verint
Rex Spoutz serves as a Senior Customer Success Manager at Verint, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and success through effective management of client relationships and strategic initiatives. His experience in customer success management is complemented by his previous roles in various organizations, allowing him to leverage a wealth of knowledge in the field.
Previous Experience at Borders
Rex Spoutz worked at Borders for a total of six years, holding multiple positions including Program Manager for Gift Card & Customer Loyalty Programs and Program Coordinator for Corporate & Special Order Programs. His tenure at Borders spanned from 2002 to 2010 in Ann Arbor, MI, where he developed skills in program operations and customer loyalty strategies.
Career at ProQuest
At ProQuest, Rex Spoutz served as a Program Manager from 2014 to 2017. His responsibilities included overseeing customer experience and market analytics. This role further developed his expertise in client management and analytics, contributing to his overall career in customer success.
Experience in Customer Success Management
Rex Spoutz has over 30 years of experience in customer satisfaction and success. His career includes roles such as Customer Success Manager at Merkle and Analyst at ForeSee, where he focused on customer experience analytics. His diverse background encompasses leadership in client management, project management, and customer relationship management.
Educational Background
Rex Spoutz studied at Oakland University, where he earned a Bachelor of Arts degree in English. His educational background has provided him with strong communication skills, which he applies in his professional roles, particularly in customer experience research and strategic planning.