Rich O'farrell
About Rich O'farrell
Rich O'Farrell is a Product Manager specializing in Enterprise Workforce Management at Verint, where he has worked since 2020. He has extensive experience in product design, market analysis, and stakeholder engagement within the contact center domain.
Work at Verint
Rich O'farrell has been employed at Verint since 2020, serving as the Product Manager for Enterprise Workforce Management (WFM) in Ventura, California. In this role, he conducts requirements gathering, reviews, and design meetings with business stakeholders and technical architects. He analyzes market needs and client feedback to enhance the delivery of workforce optimization software for contact centers. Prior to this position, he worked as the Product Manager for Verint Monet - Mid-Market WFM from 2019 to 2020, contributing to product development and market strategy.
Education and Expertise
Rich O'farrell holds a Bachelor's degree from the International Academy of Design and Technology (IADT), where he studied from 2000 to 2004. He also completed a Bachelor's degree in Web Development at the International Academy of Design and Technology-Tampa during the same period. His educational background provides a strong foundation for his expertise in product management and workforce optimization in the contact center domain.
Background
Before joining Verint, Rich O'farrell worked at Monet Software for eight years, starting as a Sales Engineer and Implementation Manager from 2007 to 2015. He then advanced to the role of Senior Product Manager for Workforce Optimization from 2015 to 2019. His experience at Monet Software involved product design, market strategy, and customer engagement, which contributed to his skill set in managing product development processes.
Achievements
At Verint, Rich O'farrell has defined and launched a leading SaaS-based Workforce Optimization suite. He has also collaborated with product technical enablement to create documentation and designed user interfaces using various tools, including Photoshop. His work includes researching and writing development requirements, performing product design, and developing business cases for executive leadership. He has adapted Agile processes within development teams to improve product management efficiency.