Richard Piatkowski
About Richard Piatkowski
Richard Piatkowski is an Account Director at Verint, where he has worked since 2014. He has extensive experience in account management and has successfully implemented customer experience solutions for numerous global organizations.
Work at Verint
Richard Piatkowski has served as an Account Director at Verint since 2014. In this role, he has successfully implemented Customer Experience solutions for over 10,000 customers globally. His work has enabled a Tier 1 global marketing and customer service organization to enhance its business offerings and customer retention through an Enterprise Feedback Management solution. Piatkowski has also collaborated with some of the UK's largest organizations to create business and technology roadmaps that align with corporate objectives.
Previous Experience
Prior to his current role at Verint, Richard Piatkowski held various positions in the technology and telecommunications sectors. He worked at Interactive Intelligence as a Territory Manager from 2012 to 2014 in London. His experience also includes roles at Aspect Software as an Account Executive, BT as an Account Manager, and DeTeWe in multiple capacities including Senior Account Manager and Key Account Manager. His career began at DHL as a Contact Centre Agent.
Education and Expertise
Richard Piatkowski studied at the University of Teesside, where he achieved a degree in Computer Aided Engineering. He also attended Isleworth and Syon School for Boys from 1983 to 1989. His educational background supports his expertise in technology and account management, which he has applied throughout his career in various roles across the telecommunications and customer experience sectors.
Achievements
Throughout his career, Richard Piatkowski has achieved significant milestones. He delivered over 1,000 seats of workforce management for a finance company transitioning from Excel-based scheduling and forecasting. Additionally, he has successfully implemented resilient recording, quality management, and workforce management solutions for a global financial institution, impacting over 2,000 seats across multiple countries. He has also received Presidents Club status for two consecutive years, 2018-2019 and 2019-2020.