Rishi Thakor
About Rishi Thakor
Rishi Thakor is a Customer Success Manager currently working at Verint in the United Kingdom. He has extensive experience in customer success and product analysis, having previously held positions at YayPay, Adobe, and Anaplan.
Current Role at Verint
Rishi Thakor currently serves as a Customer Success Manager at Verint, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Verint's solutions. His responsibilities include managing client relationships and driving customer engagement to maximize product utilization.
Previous Experience at YayPay
Before joining Verint, Rishi Thakor worked as a Customer Success Manager at YayPay from 2020 to 2022. During his tenure in London, he was responsible for overseeing customer accounts and ensuring that clients received optimal value from YayPay's financial automation solutions.
Professional Background in Customer Success
Rishi Thakor has extensive experience in customer success roles across various organizations. He worked at Adobe as a Customer Success Manager from 2016 to 2019, where he contributed to customer retention and satisfaction. Additionally, he served as a Customer Success Account Manager at Fonteva for 9 months in 2019-2020, further solidifying his expertise in client management.
Early Career and Education
Rishi Thakor began his career at Intuit UK as a Service Delivery Consultant from 2012 to 2015. He then transitioned to Anaplan as an EMEA Product Analyst (Pre-Sales) for 9 months in 2015-2016. Rishi studied Business Management at De Montfort University, earning a Business Management (BA HONS) degree from 2009 to 2012.
Experience in Account Management
In addition to his customer success roles, Rishi Thakor has experience in account management. He worked as an Enterprise Account Manager at Atlantic Technologies S.p.A. for 2 months in 2016. This role involved managing key accounts and supporting sales initiatives within the enterprise sector.