Rob Lamoureux
About Rob Lamoureux
Rob Lamoureux serves as the Sr. Director of Global Customer Advocacy at Verint, a position he has held since 2014. He has extensive experience in marketing and customer advocacy, having previously worked in various leadership roles at companies such as AIG Technologies and Siemens Business Services.
Current Role at Verint
Rob Lamoureux serves as the Sr. Director of Global Customer Advocacy at Verint, a position he has held since 2014. In this role, he focuses on enhancing customer engagement and promoting customer-centric initiatives within the organization. His leadership contributes to the overall strategy aimed at improving customer experience and advocacy.
Previous Experience at Verint
Lamoureux has a significant history with Verint, having worked in various roles since 2006. He was the Director of Field Marketing and Field Sales Support from 2006 to 2010, followed by his role as Director of Customer Reference Management from 2010 to 2014. His tenure at Verint spans over eight years, during which he developed strategies to support customer engagement and marketing efforts.
Professional Background
Prior to his current role, Lamoureux held several positions in marketing and sales support across different organizations. He worked at AIG Technologies as Marketing Director from 2002 to 2005 and at Siemens Business Services as Manager of Sales & Marketing Information from 1996 to 2001. He also served as Director of Global Campaigns at Xtralis for one year in 2008-2009 and held a position at Velocita Wireless as Director of Product Marketing for Industry Applications from 2005 to 2006.
Education and Expertise
Rob Lamoureux earned a Bachelor of Science degree in Management Science with a focus on Marketing from SUNY Geneseo, where he studied from 1987 to 1992. His educational background provides a foundation for his expertise in marketing and customer advocacy, which he has applied throughout his career in various leadership roles.
Awards and Recognition
Lamoureux has received several accolades for his contributions to customer experience and marketing. He won the 2019 CX Impact Award, which recognizes significant contributions to customer experience. In 2024, he was honored as a TOP100 CMA, highlighting his leadership in marketing and advocacy. Additionally, he received the 2023 BAMM!E Award, acknowledging excellence in marketing and advocacy.