Rodney Gonsalves
About Rodney Gonsalves
Rodney Gonsalves is a Senior Manager of Customer Solutions Implementation and Support at Verint, with over 20 years of experience in the telecommunications and customer solutions sectors. He has held various roles at Verint and previously worked at Touchbase Australia and Tata Telecom.
Current Role at Verint
Rodney Gonsalves currently holds the position of Senior Manager - Customer Solutions Implementation and Support at Verint. He has been in this role since 2021, contributing to the company from its Sydney, New South Wales, Australia location. In this capacity, he oversees customer solutions implementation and support, ensuring effective service delivery and client satisfaction.
Previous Experience at Verint
Rodney Gonsalves has extensive experience at Verint, having worked in various roles since 2010. He served as a Systems Engineer from 2010 to 2015, followed by a position as Team Lead and Solutions Consultant from 2015 to 2020. He then took on the role of Manager - Customer Solutions Implementation for 11 months in 2020-2021. His tenure at Verint spans over a decade, during which he developed a deep understanding of customer solutions.
Professional Background
Before joining Verint, Rodney Gonsalves worked at Touchbase Australia Pty Ltd as a Project Engineer from 2003 to 2010. His career began at Tata Telecom Ltd in Mumbai, India, where he worked as a Senior Engineer from 1998 to 2003. This diverse background in engineering and project management has equipped him with a solid foundation for his roles in customer solutions.
Education and Expertise
Rodney Gonsalves studied at Mumbai University, where he earned a degree in Electronics and Telecommunications Engineering. His educational background provides him with the technical expertise necessary for his roles in systems engineering and customer solutions implementation.