Roxanne Hope
About Roxanne Hope
Roxanne Hope is a Senior Application Consultant at Verint Solutions, where she has worked since 2011. She specializes in Workforce Management solutions and leads a team focused on operational excellence and customer success.
Work at Verint
Roxanne Hope has been employed at Verint Solutions since 2011, accumulating over 13 years of experience in various roles. She currently serves as a Senior Application Consultant and has held the position of Consulting Manager for the ANZ region during her tenure. In 2019, she advanced to the role of Senior Manager for Workforce Engagement Management (WEM) Consulting in ANZ. Her responsibilities include leading a team of skilled consultants and focusing on delivering effective business strategies to enhance stakeholder engagement.
Education and Expertise
Roxanne studied at the Customer Service Institute of Australia, where she focused on Customer Service Management. She achieved a Certificate IV in Frontline Management, completing her studies from 2008 to 2009. Her educational background complements her professional expertise, particularly in Workforce Management solutions and Change Management, which are essential for driving organizational transformation.
Background
Before joining Verint Solutions, Roxanne worked at AMP Financial Services as a Workforce Planning Analyst and Consultant from 2001 to 2011. This decade-long experience provided her with a solid foundation in workforce planning and analytics, which she has leveraged in her current roles. Her career has been characterized by a strong focus on operational excellence and customer success.
Achievements
Roxanne is recognized for her ability to build excellent rapport with customers and her skills as a confident presenter. She acts as a trusted advisor in the field of Workforce Management, demonstrating a passion for creating customer success. Her leadership in consulting has contributed to the effective implementation of business strategies and improved stakeholder engagement in her current position.