Roxanne Hope
About Roxanne Hope
Roxanne Hope serves as the Senior Customer Success Manager for ANZ at Verint, where she has worked since 2011. She specializes in integrating advanced technologies with a personal approach to improve customer and employee experiences.
Work at Verint
Roxanne Hope has been employed at Verint since 2011, where she currently holds the position of Senior Customer Success Manager for the ANZ region. In this role, she focuses on integrating advanced technologies with a personal approach to improve customer and employee experiences. Prior to her current position, she served as a Consulting Manager at Verint for over a decade. Her tenure at the company has allowed her to develop expertise in driving transformational change and implementing effective business strategies.
Education and Expertise
Roxanne Hope studied at the Customer Service Institute of Australia, where she specialized in Customer Service Management. She achieved a Certificate IV in Frontline Management, completing her studies from 2008 to 2009. Her educational background supports her professional focus on enhancing customer experiences and driving results through effective management practices.
Background
Before joining Verint, Roxanne worked at AMP Financial Services as a Workforce Planning Analyst and Consultant from 2001 to 2011. This experience provided her with a solid foundation in workforce management and consulting, contributing to her skills in stakeholder engagement and customer relationship building. Her career path reflects a commitment to customer success and organizational improvement.
Achievements
Roxanne Hope is recognized for her ability to build strong rapport with customers at all levels of an organization. She is confident in her roles as a presenter, leader, coach, and consulting professional. Her focus on delivering business strategies has resulted in increased sustainable ROI and enhanced stakeholder engagement, showcasing her effectiveness in her field.