Russell Mullen
About Russell Mullen
Russell Mullen is a Procurement Operations Manager with extensive experience in service operations and process improvement. He has held various managerial roles in companies such as Securitas Electronic Security, Convergint Technologies, and Diebold, and he holds a Bachelor's degree in Marketing from Stonehill College.
Work at Verint
Russell Mullen has been serving as the Procurement Operations Manager at Verint since 2022. In this role, he focuses on optimizing procurement processes and enhancing operational efficiency. His responsibilities include managing procurement strategies and ensuring alignment with organizational goals.
Previous Experience in Procurement and Operations
Before joining Verint, Russell Mullen held several key positions in operations management. He worked at Securitas Electronic Security, Inc. as the Director of Service Operations from 2012 to 2018. He also served as the Regional Service Manager at Convergint Technologies from 2019 to 2021 and briefly as Operations Manager at Setronics in 2021. His extensive background in these roles has equipped him with a comprehensive understanding of service operations and client management.
Education and Expertise
Russell Mullen earned a Bachelor's degree in Marketing from Stonehill College, where he studied from 1982 to 1986. His educational background supports his expertise in client maintenance, dispute resolution, and process improvement. He employs systematic approaches to enhance operational consistency and adapt communication strategies for diverse audiences.
Career at Diebold
Russell Mullen worked at Diebold as a Customer Solutions Manager from 2004 to 2012. During his eight years in this position, he developed skills in customer relations and operational management, contributing to the company's service delivery and client satisfaction.