Ryan Lucas
About Ryan Lucas
Ryan Lucas serves as the Director of Operations at Verint-Systems in Reston, Virginia, a position he has held since 2018. With a background in operations management spanning over two decades, he has previously worked in various roles at Contact Solutions and Convergys.
Work at Verint
Ryan Lucas has served as the Director of Operations at Verint Systems since 2018. In this role, he oversees various operational functions, ensuring efficient processes and effective collaboration among teams. His responsibilities include managing the Tier 1 NOC monitoring staff, the Client Help Desk, and the Application & Mobility Support Analysts. He collaborates with Customer Client Services, Engineering, Product, and Development groups to deliver solutions for production job analysis, backup processes, system monitors, and server availability.
Previous Experience
Before his current position, Ryan Lucas held several roles at Contact Solutions, including Operations Supervisor and Operations Manager. He worked as Operations Analyst II from 2007 to 2011 and as Operations Supervisor from 2011 to 2013. Prior to that, he was a Senior Manager of Operations at Verint Systems from 2015 to 2018. His earlier career includes positions at Convergys as an Operations Support Analyst and NOC Technician, as well as a role as NOC Technician II at Digex.
Education and Expertise
Ryan Lucas studied at Strayer University in Virginia. His educational background supports his extensive experience in operations management and technical support. He has developed expertise in software change and management processes, particularly on the IQTALK and VXML IVR platform, which he has implemented and managed during his career.
Background in Operations Management
Ryan Lucas has a comprehensive background in operations management, spanning over two decades. His career began as a NOC Technician at Digex and Convergys, where he gained foundational skills in network operations. He progressed through various roles at Contact Solutions and Verint Systems, building a strong understanding of operational processes and team management.