Said Abou Nader
About Said Abou Nader
Said Abou Nader is a Cloud Technical Lead at Verint, where he has worked since 2021, following a previous role as a Senior Product Support Engineer. He has extensive experience in training and technical support across various companies, with a strong background in cloud technologies and engineering.
Work at Verint
Said Abou Nader has been serving as a Cloud Technical Lead at Verint since 2021, working remotely. Prior to this role, he held various positions within the company, including Senior Product Support Engineer from 2018 to 2021 and Product Support Engineer from 2014 to 2018. In these roles, he acted as a primary support contact for key accounts and contributed to the development of technical support engineers by serving as a subject matter expert for multiple Verint applications.
Education and Expertise
Said Abou Nader earned a Master's degree in Computer and Communication Engineering from Université Antonine - UA, where he studied from 2000 to 2005. His educational background supports his technical expertise, particularly in cloud technologies and product support. He has also created and conducted training sessions on SQL, Amazon Connect, and Verint Archiver, demonstrating his commitment to knowledge sharing within the organization.
Background
Before joining Verint, Said Abou Nader worked at Jinny Software as a Senior Training & Support Engineer from 2010 to 2014 and as a Training Engineer from 2008 to 2010. He also served as a Learning Consultant at Medical Professionals for eight months in 2006-2007. His early career included a role as a Webmaster at P-Group from 2007 to 2008. This diverse experience has contributed to his comprehensive understanding of technical support and training.
Achievements
During his tenure at Verint, Said Abou Nader has authored and co-authored technical knowledge base articles, adhering to Knowledge-Centered Service (KCS) principles. He played an active role in the Knowledge Council team, focusing on ongoing testing and improvement suggestions for the Knowledge Base platform. Additionally, he has conducted training sessions with an average attendance of over 40 colleagues, highlighting his influence in fostering a knowledgeable workforce.