Samantha Mc Dougall
About Samantha Mc Dougall
Samantha Mc Dougall serves as the Vice President of Sales, Services, and Customer Success at Verint, where she has worked in various leadership roles since 2012. With extensive experience in customer engagement and analytics, she has contributed to enhancing personalized customer experiences and aligning business objectives with customer engagement strategies.
Current Role at Verint
Samantha Mc Dougall serves as the Vice President of Sales, Services, and Customer Success at Verint, a position she has held since 2023. Based in Montreal, Quebec, Canada, she focuses on enhancing customer experiences and driving service excellence. Her role involves overseeing sales strategies and ensuring customer satisfaction across various services offered by Verint.
Previous Experience at Verint
Prior to her current role, Samantha held multiple positions at Verint. From 2020 to 2024, she was the Vice President of Sales and Success Experience Management & Analytics, where she contributed to customer engagement strategies. She also served as the Regional Vice President of Sales for North America, CALA, and EMEA from 2015 to 2018, and as the Vice President of Services and Sales Experience Management & Analytics in 2019. Her extensive experience at Verint spans over a decade.
Educational Background
Samantha Mc Dougall studied at McGill University, where she pursued Humanistic Studies with a focus on Art History from 1991 to 1996. She also attended the University of Chichester, studying Physical Education in 1992. Additionally, she completed her early education at Ridley College.
Contributions to Customer Experience Initiatives
Samantha has been involved in initiatives aimed at delivering personalized customer experiences while enhancing enterprise performance and consumer loyalty. She played a crucial role in integrating Engagement Analytics with Voice of the Customer Analytics at Verint, which improved customer experience solutions. Her efforts contributed to the development of strategies that align customer engagement with business objectives.
Career History Prior to Verint
Before joining Verint, Samantha worked at Bell Canada as the Director of Web Solutions & Contact Center for Bell Business Markets from 2007 to 2012. She also held a position as a Marketing Coordinator at Telus (formerly Quebectel/Zenon) in 1999. Her diverse career has provided her with a solid foundation in customer engagement and service management.