Samudra Sood
About Samudra Sood
Samudra Sood serves as the Director of Sales for India at Verint, where he focuses on designing customer experience solutions. He has a background in business development and account management, with previous roles at Wipro Infotech, GTL Limited, and Inventa Technologies.
Current Role at Verint
Samudra Sood serves as the Director of Sales for India at Verint, a position he has held since 2011. In this role, he focuses on designing customer experience (CX) solutions that enable brands to build lasting relationships with their customers. His work leverages cloud technology to support various business needs. Sood has played a significant role in expanding Verint's portfolio in the North and East regions of India by identifying new integration opportunities and facilitating their development.
Previous Experience at Wipro Infotech
Prior to his current role, Samudra Sood worked at Wipro Infotech as a Strategic Account Manager in the Client Relationship Group. His tenure lasted for nine months, from 2010 to 2011, in Gurugram, Haryana, India. In this position, he was responsible for managing key client relationships and contributing to business growth.
Background in Business Development
Samudra Sood began his career at Inventa Technologies, where he served as a Research and Business Development Analyst for 11 months in Redwood City, California, from 1999 to 2000. He later worked at GTL Limited as a Regional Manager in Business Operations for three years, from 2005 to 2008, in Pune, Maharashtra, India. His experiences in these roles contributed to his expertise in business operations and client management.
Education and Expertise
Samudra Sood holds a Bachelor of Commerce (B.Com) degree from Symbiosis College of Arts & Commerce, affiliated with the University of Pune, where he studied Business Administration and Cost & Works Accounting from 1993 to 1996. He also earned a Master of Business Administration (MBA) in Marketing and Telecommunications from the University of San Francisco, studying from 1997 to 1999. His educational background provides a strong foundation for his roles in sales and business development.
Contributions to Customer Experience Solutions
In his current role, Samudra Sood has been instrumental in the development of innovative Customer Analytics and Experience Management solutions. These solutions have gained recognition among customers for their effectiveness. He has also established a partner network with Global System Integrators (GSIs), enhancing reseller relationships and strengthening market presence. His work utilizes advancements in artificial intelligence and analytics to create comprehensive CX solutions that integrate work, data, and experiences across enterprises.