Samuel Dominguez
About Samuel Dominguez
Samuel Dominguez serves as the Strategic Solution Consultant Manager at Verint-Systems, where he has worked since 2015. He has extensive experience in sales support and solution design, having previously held roles at companies such as CGI and Nortel Networks.
Current Role at Verint
Samuel Dominguez serves as the Strategic Solution Consultant Manager at Verint-Systems, a position he has held since 2015. In this role, he coordinates presales team activities to support sales efforts. His responsibilities include developing solution designs, preparing presentations, creating quotes, calculating return on investments (ROIs), and conducting product demonstrations. This position builds on his extensive experience in the customer engagement solutions sector.
Previous Experience at Verint
Prior to his current role, Samuel worked at Verint-Systems as a Solution Design Engineer for the CALA Channels from 2009 to 2014. During his five years in this position, he contributed to the design and implementation of solutions tailored to the needs of clients in Mexico. His experience at Verint provided him with a solid foundation in the customer engagement landscape.
Career Background
Samuel has a diverse career background in the technology and telecommunications sectors. He began his career at CGI as a Call Center Sales Support Engineer for Mexico Channels from 1999 to 2000. He then worked at Nortel Networks as a Sales Support Specialist for CALA Channels from 2001 to 2009. This experience has equipped him with a comprehensive understanding of sales support and customer engagement strategies.
Education and Expertise
Samuel holds a degree in Computer Engineering with a major in Hardware Architecture Systems from Universidad Autonoma de Tlaxcala. He also earned a Master's degree in eCommerce from ITESM, specializing in Electronic Business. His educational background complements his professional expertise in channel enablement and sales of Workforce Optimization (WFO), Contact Center, IP Telephony, Unified Communication, and Data solutions.
Skills and Competencies
Samuel possesses strong skills in preparing formal proposals and delivering presentations to various organizational levels. His ability to coordinate presales activities and support sales teams with solution designs and product demonstrations highlights his expertise in the field. His comprehensive knowledge of customer engagement solutions further enhances his effectiveness in his current role.