Scott Lucia
About Scott Lucia
Scott Lucia is a Presales Consultant Engineer at Verint, specializing in Workforce Engagement Solutions with a focus on Recording, Compliance, and Analytics. He has a robust background in telecommunications and has held various engineering roles across multiple organizations since 2002.
Work at Verint
Scott Lucia currently serves as a Presales Consultant Engineer at Verint, a role he has held since 2021. He works remotely and focuses on providing expertise in Workforce Engagement Solutions. His responsibilities include engaging with clients to understand their needs and demonstrating how Verint's solutions can meet those requirements. Prior to this position, he worked at Verint as a Strategic Solutions Consultant from 2015 to 2019, where he contributed to various projects and client engagements.
Education and Expertise
Scott Lucia studied at Schenectady County Community College from 1999 to 2002, where he earned an Associate's degree in Electrical Technology and a Certificate in Telecommunications. His educational background laid the foundation for his expertise in Workforce Engagement Solutions, particularly in Recording, Compliance, and Analytics. He possesses a strong understanding of Telecommunications, Solution Design, Data Center, and SaaS-CCaaS Contact Centers technologies.
Background
Scott Lucia has a diverse professional background in engineering and telecommunications. He began his career at Ticketmaster as a Telecommunications Manager from 2002 to 2009. He then transitioned to NICE Ltd, where he worked as a Portfolio Solutions Engineer - Enterprise from 2019 to 2021. Prior to his current role at Verint, he served as a Senior Communications Analyst/Engineer at MVP Health Care from 2009 to 2015. His career reflects a consistent focus on technology and solutions in the telecommunications sector.
Achievements
Scott Lucia has developed a long-established track record of successful results and engagements throughout his career. His roles have consistently involved significant responsibilities in engineering and telecommunications, contributing to various projects that enhance organizational capabilities. His expertise in Workforce Engagement Solutions and telecommunications technologies has positioned him as a knowledgeable resource in his field.