Scott Penziner
About Scott Penziner
Scott Penziner serves as the Senior Director of Professional Services at Verint-Systems, where he has worked since 2017. He has extensive experience in professional services and project management, having held various leadership roles at Avaya prior to his current position.
Work at Verint
Scott Penziner has been with Verint-Systems since 2014, initially serving as Professional Services Director before advancing to Senior Director of Professional Services in 2017. In this role, he oversees a $50 million annual business and is part of the Senior Leadership Team for Verint Professional Services Americas Theatre. His responsibilities include managing directors across four geographic regions, developing strategic initiatives to increase bookings and revenue, and leading services implementation for America's Key Accounts vertical. He is also involved in process development, escalation support, and sales support.
Previous Experience at Avaya
Before joining Verint, Scott Penziner held several positions at Avaya from 1999 to 2014. He served as Critical Account Program Manager, Technical Support Critical Escalation Manager, and Director of the Critical Accounts Program. His roles involved managing critical accounts, overseeing program and project management practices, and providing technical support. He also worked as Senior Manager for the Critical Accounts Program and Managing Director for Professional Services, where he focused on program management.
Education and Expertise
Scott Penziner studied Business Management and Computer Science at Daniel Webster College from 1990 to 1993. His educational background supports his extensive experience in professional services and project management within the technology sector. His expertise includes revenue and bookings forecasting, staff development, and evaluations based on outcome results-based management.
Background in Technical Support
Scott Penziner began his career in technical support, working as a Technical Support Supervisor at Compuware/Numega Lab from 1998 to 1999. He then joined Avaya, where he held various technical support roles, including Manager of Technical Support and Technical Support Critical Escalation Manager. His experience in technical support laid the foundation for his later roles in professional services and account management.
Role in Wine Industry
In addition to his technology career, Scott Penziner worked as a Wine Tasting Assistant at Rosenblum Cellars from 2005 to 2013. This role provided him with experience in customer service and the wine industry, contributing to his diverse professional background.