Scott S.
About Scott S.
Scott S. is a Senior Network Engineer currently working at Verint, where he has been since 2022. He has extensive experience in telecommunications and cloud solutions, having previously held positions at Verint, BellSouth Telecommunications, and AirTran Airways.
Work at Verint
Scott S. currently serves as a Senior Network Engineer at Verint, a position he has held since 2022. Prior to this role, he worked as a Senior Unified Communications Engineer at Verint from 2011 to 2022. His tenure at Verint spans over eleven years, during which he was based in Alpharetta, Georgia, and worked in a hybrid model. In his current role, he focuses on network engineering while continuing to leverage his extensive experience in unified communications.
Education and Expertise
Scott S. studied Electronics Engineering Technology at DeVry University, where he earned a Bachelor of Science degree. He also attended The University of Georgia, further enhancing his academic background. His education supports his expertise in network engineering and unified communications, allowing him to effectively contribute to complex telecommunications projects.
Background in Telecommunications
Scott S. has a substantial background in telecommunications, having worked at BellSouth Telecommunications in various managerial roles related to IP Voice and Automatic Call Distribution (ACD) from 2000 to 2006. He also served as a Senior IP Telecommunications Engineer at AirTran Airways from 2006 to 2011. His diverse experience in these roles has equipped him with a comprehensive understanding of telecommunications systems and infrastructure.
Achievements in Contact Center Solutions
Scott S. has made significant contributions to contact center solutions, particularly during his time at Verint. He successfully replicated the Cisco Contact Center environment onto AWS Amazon Connect, including the duplication of Cisco UCCX Applications and Contact Center Scripting from three global Cisco Contact Centers in under four months. Additionally, he incorporated Amazon Lex into various contact flows and developed a voicemail system for after-hours calls.
Technical Innovations and Implementations
In his roles, Scott S. has implemented numerous technical innovations. He migrated user logins to AWS Amazon Connect using Azure Single Sign-On (SSO) and added custom contact attributes for enhanced reporting and accounting in contact and queue flows. These initiatives demonstrate his ability to leverage technology to improve operational efficiency and user experience in contact centers.