Shai Berger
About Shai Berger
Shai Berger is a Senior Director at Verint, with a notable background as the CEO and Co-Founder of Fonolo, where he worked for 17 years. He has a strong foundation in engineering and physics, having studied at Queen's University and the University of Toronto.
Work at Verint
Shai Berger currently serves as Senior Director at Verint, a position he has held since 2024. In this role, he focuses on enhancing customer service capabilities through innovative technology solutions. His experience in integrating Fonolo's call-back technology into Verint's platform has been pivotal in improving service delivery for clients.
Previous Experience at Fonolo
Before joining Verint, Shai Berger was the CEO and Co-Founder of Fonolo, where he worked for 17 years from 2007 to 2024. Under his leadership, Fonolo developed cloud-based services that catered to enterprise clients, including RBC, Thomas Cook, Suddenlink, Goodlife Fitness, and Sirius Radio. His contributions significantly advanced the company's position in the customer service technology sector.
Career at Keynote Systems
Shai Berger held the position of General Manager of Streaming at Keynote Systems from 2003 to 2005. In this role, he was responsible for overseeing streaming services and enhancing the company's offerings in the online media space. His earlier work laid the groundwork for his future endeavors in technology and customer service.
Education and Expertise
Shai Berger has a strong educational background in engineering and physics. He earned a Bachelor of Applied Science (BASc) in Engineering from Queen's University from 1990 to 1994. He furthered his studies at the University of Toronto, obtaining a Master of Applied Science (MASc) in Physics, Lasers, and Fiber Optics from 1994 to 1996. His academic foundation supports his expertise in technology and innovation.
Entrepreneurial Ventures
In addition to his role at Fonolo, Shai Berger founded Streamcheck, a globally distributed QA system for online video and media delivery, which was acquired by Keynote Systems in 2003. He also founded Electrophotonics, a company specializing in fiber optics devices, which was later exited to JDSU. These ventures highlight his entrepreneurial spirit and commitment to advancing technology.