Shailesh Hande
About Shailesh Hande
Shailesh Hande is a Technical Support Analyst at Verint in Melville, New York, and a Senior System Engineer at Aspl Info Services in Bangalore, India. He has over a decade of experience in technical support and system engineering, with a strong background in hardware maintenance and network troubleshooting.
Work at Verint
Shailesh Hande has been employed at Verint as a Technical Support Analyst since 2017. In this role, he provides Level 2 support to users, addressing complex technical issues. His tenure at Verint has spanned over seven years, during which he has developed a strong understanding of the company's systems and processes. Located in Melville, New York, he plays a critical role in ensuring effective technical support for clients.
Current Role at Aspl Info Services
In addition to his position at Verint, Shailesh Hande serves as a Senior System Engineer at Aspl Info Services since 2015. His responsibilities include managing system operations and providing technical solutions. With nine years of experience at Aspl Info Services, he contributes to the organization's technical infrastructure and support services from Bangalore, Karnataka, India.
Previous Experience in Technical Support
Shailesh Hande has a diverse background in technical support roles. He worked at Igate as a Desktop Engineer for 11 months in 2009 in Bridgewater, New Jersey, and later at Mindlance for three years in Union, New Jersey. Additionally, he served as a System Engineer at Appnomic Systems Pvt Ltd from 2013 to 2015 in Bangalore, Karnataka. His experience includes managing desktop support and troubleshooting various technical issues.
Education and Expertise
Shailesh Hande holds a Master of Business Administration from Sikkim Manipal University, which he completed through distance education from 2016 to 2017. He also studied at the University of Mumbai from 2008 to 2012. His educational background complements his technical expertise, which includes proficiency in Remedy support 6.0 client software, server mounting, and network device management.
Technical Skills and Proficiencies
Shailesh Hande possesses strong technical skills in maintaining and troubleshooting PC hardware, networks, and applications. He is experienced in configuring email clients such as Lotus Notes, MS Outlook, and Outlook Express. His capabilities also extend to managing daily call updates and escalations effectively, ensuring high-quality technical support for users.