Shelby Sparrow
About Shelby Sparrow
Shelby Sparrow serves as the Principal Conversational Designer at Verint, where she specializes in AI chatbot implementation and design. She has a background in Religious Studies from Westmont College and has held various roles in conversational design across multiple companies.
Work at Verint
Shelby Sparrow serves as the Principal Conversational Designer at Verint, a position she has held since 2021. In this role, she focuses on designing and implementing conversational AI solutions. Her responsibilities include overseeing the development of custom AI chatbots, with an emphasis on intent and entity construction. She works remotely, contributing to the company's efforts in enhancing customer engagement through advanced conversational interfaces.
Previous Experience in Conversational Design
Prior to her role at Verint, Shelby Sparrow worked at Conversocial as the Lead Conversational Designer from 2020 to 2021. In this capacity, she led projects that involved creating effective conversational experiences. Before that, she was a Senior Interaction Designer and AI Chatbot Conversation Designer at 42Chat from 2018 to 2020, where she developed chatbot interactions. Her experience also includes a position at Gusto as Care Team Captain/Assistant Manager from 2016 to 2017.
Education and Expertise
Shelby Sparrow earned a Bachelor of Arts in Religious Studies from Westmont College, where she studied from 2011 to 2015. Her educational background provides her with a unique perspective in conversational design, allowing her to incorporate diverse cultural and ethical considerations into her work. This foundation supports her expertise in creating meaningful interactions through AI technology.
Professional Development in AI Chatbots
Throughout her career, Shelby Sparrow has completed various implementation builds for custom AI chatbots. She has monitored error handling queues to capture metrics data for chatbot key performance indicators (KPIs), such as correct response rates and out-of-scope rates. This data is essential for refining chatbot training and improving overall performance. Additionally, she has conducted training, testing, and quality assurance on live bots, integrating feedback from internal reviewers, clients, and end users.
International Experience
Shelby Sparrow has international experience from her time as Assistant Director at Westmont College in Istanbul, Turkey. She held this position from 2014 to 2016, during which she worked in Turkey, Egypt, and Israel-Palestine. This role involved cross-cultural communication and program management, enhancing her skills in diverse environments.