Sherri Flacco
About Sherri Flacco
Sherri Flacco is a Senior Support Account Manager at Verint Systems, with over 20 years of experience in the technology sector. Her expertise includes workforce management, call recording, and call center application development.
Work at Verint
Sherri Flacco has been employed at Verint Systems since 2010, initially serving as a Project Manager for four years before transitioning to her current role as Senior Support Account Manager in 2014. In her current position, she has accumulated ten years of experience, focusing on client support in London, Ontario, Canada. Her responsibilities involve managing client accounts and ensuring high levels of customer satisfaction through effective issue resolution.
Education and Expertise
Sherri Flacco possesses over 20 years of experience in the technology sector, with a strong focus on workforce management, call recording, and call center application development. Her expertise is rooted in her extensive background in managing technology projects and supporting business clients across various roles in the industry.
Background
Before joining Verint Systems, Sherri Flacco worked at Avaya as a Senior Project Manager for twelve years, where she developed skills in project management and client relations. Her career began at Lucent Technologies, where she served as a Software Specialist for four years. This diverse background in technology and project management has equipped her with the skills necessary to excel in her current role.
Achievements
Sherri Flacco has demonstrated a proven ability to identify issues and implement resolution strategies effectively. This skill set has contributed to high levels of customer satisfaction and retention throughout her career. Her experience in managing complex projects and client accounts has been instrumental in her success in the technology sector.