Shimi Gil
About Shimi Gil
Shimi Gil is a Project Manager Global Support at Verint, where he has worked since 2015. He has extensive experience in managing complex telephony systems and has held various leadership roles in quality assurance and project management over his career.
Work at Verint
Shimi Gil has been employed at Verint since 2015, serving as Project Manager Global Support. In this role, he has been responsible for managing projects related to new version installations at customer sites, collaborating closely with the R&D organization. His work involves establishing and managing the technical support enablement line for support groups located abroad. Gil has also led process improvements aimed at cost reduction by defining objectives and monitoring milestones.
Previous Experience
Prior to his current role, Shimi Gil worked at Verint as a QA Group Leader from 2005 to 2014. His earlier experience includes a position as QA Team Leader at Telrad Networks from 1998 to 2004. Throughout his career, he has developed extensive experience in managing complex telephony systems, utilizing various protocols such as SS#7, ISDN, PRI/BRI, Public Switches, GSM, E1, T1, VOIP, SIP, and TCP/IP.
Education and Expertise
Shimi Gil holds a degree in Electronic Engineering from HIT Holon, where he studied from 1991 to 1994. He also earned a Master of Business Administration (M.B.A.) from Harriot-Watt University in Ramat Gan, completing his studies from 2001 to 2003. His educational background complements his extensive experience in project management and technical support.
Process Improvement Initiatives
In his role as Project Manager Global Support, Shimi Gil leads initiatives focused on process improvements aimed at cost reduction. He defines objectives, collaborates with outsourcing companies, and monitors milestones and goals to enhance operational efficiency. Additionally, he develops management tools and processes for gathering feedback and lessons learned from customer interactions.