Shimon Shtelman
About Shimon Shtelman
Shimon Shtelman is a Customer Service Manager at Cobwebs Technologies in New York, where he has worked since 2019. He has extensive experience in customer service and engineering roles, including a previous position at Verint.
Work at Verint
Shimon Shtelman has been employed at Verint since 2015, where he currently holds the position of Customer Service Manager. His role involves overseeing customer support operations and ensuring client satisfaction. Prior to this position, he worked as an Integration and Deployment System Engineer at Verint from 2013 to 2015. During his tenure, he contributed to various projects aimed at enhancing system integration and deployment processes.
Current Role at Cobwebs Technologies
Since 2019, Shimon Shtelman has served as Support Manager at Cobwebs Technologies in New York, New York. In this role, he is responsible for managing the support team and addressing customer inquiries, ensuring the delivery of high-quality service. His experience in customer service management is pivotal to the operations of the company.
Education and Expertise
Shimon Shtelman studied at Ben-Gurion University of the Negev, where he earned a Bachelor of Science degree in Mathematics and Computer Science from 2005 to 2009. This educational background provides him with a solid foundation in technical and analytical skills, which he applies in his current managerial roles.
Background in the IDF
Shimon Shtelman has a background in the Israel Defense Forces (IDF), where he served in various technical roles. From 2000 to 2003, he worked as an Electronic Practical Engineer and Commander of a Technical Crew. He later served as a Non-commissioned Officer Practical Engineer from 2003 to 2005. His military experience contributed to his technical expertise and leadership skills.
Previous Work Experience
Before his current roles, Shimon Shtelman held several positions in the technology sector. He worked at Isp as Delivery/Post Sale from 2008 to 2009 and at I-ott as Deployment Manager from 2012 to 2013. These roles involved managing deployment processes and ensuring customer satisfaction post-sale, further enhancing his experience in customer service and technical support.