Shiva Kiran
About Shiva Kiran
Shiva Kiran is a Systems Engineer at Verint in Bangalore, where he has worked since 2019. He has a background in Electrical, Electronics and Communications Engineering and has experience with various communication systems and tools.
Work at Verint
Shiva Kiran has been employed at Verint as a Systems Engineer since 2019. In this role, he has focused on the management and troubleshooting of Verint systems, specifically versions 11.1 and 15.1. His responsibilities include addressing recording, archiving, and workforce management backend issues. His experience at Verint spans over five years, during which he has developed proficiency in NICE Call Recording Tools.
Previous Employment Experience
Prior to joining Verint, Shiva Kiran worked at Servion Global Solutions as an Engineer-Avaya for one year, from 2018 to 2019. Before that, he held the position of L2 Avaya Support Engineer at VIS Networks for 11 months, from 2017 to 2018. His career began at VIS Networks as an L1 Trainee Engineer, where he worked for eight months from 2016 to 2017. This progression highlights his growth in the field of systems engineering and support.
Education and Expertise
Shiva Kiran earned a Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering from Aps College of Engineering, completing his studies from 2012 to 2016. His educational background provides a strong foundation for his technical skills, including expertise in Cisco routing and switching protocols, such as RIP, EIGRP, OSPF, BGP, and VLAN technology.
Technical Skills and Proficiencies
Shiva Kiran possesses advanced skills in the installation and configuration of various Avaya Gateway models, including G650, G450, and G430. He is also knowledgeable about Avaya IP Conference Phones and related models. Additionally, he has experience managing Cisco Unified Communication Manager systems and Nortel CS1000 systems, showcasing his diverse technical capabilities in telecommunications.