Siva Kumar Sharma Itil®, Prince2©, Pmp®
About Siva Kumar Sharma Itil®, Prince2©, Pmp®
Siva Kumar Sharma is a Director at Verint, specializing in Professional Services and SaaS. With extensive experience in project management and cloud services, he has held various leadership roles in notable companies such as Colt Technology Services, Infosys, and Dimension Data India Pvt. Ltd.
Current Role at Verint
Siva Kumar Sharma serves as the Director of Global Shared Services (GSS) for Professional Services and Software as a Service (SaaS) at Verint. He has held this position since 2021, operating from Bengaluru, Karnataka, India. In this role, he oversees various aspects of service delivery, ensuring high-quality support and solutions for clients.
Previous Experience in Project Management
Prior to his current role, Siva Kumar Sharma worked at Verint as the Head of Global Shared Services from 2015 to 2021. His earlier positions include Regional Manager of Projects at Dimension Data India Pvt. Ltd. from 2012 to 2015, Project Manager at Avaya from 2007 to 2009, and Manager of Project Practice at Colt Technology Services from 2009 to 2012. He began his career as an Assistant Manager in the Technology Infrastructure Group at Infosys from 2005 to 2007.
Education and Qualifications
Siva Kumar Sharma earned a Bachelor of Technology (BTech) in Mechanical Engineering from Rajiv Gandhi College of Engineering, where he studied from 1996 to 2000. He completed his Intermediate education at Srinivasa Junior College, focusing on Mathematics, Physics, and Chemistry, from 1993 to 1995. His foundational education was completed at Siddharth English Medium School, where he achieved his 10th Standard in 1993.
Expertise in Cloud Services Management
Siva Kumar Sharma has extensive experience in managing Cloud Services, which includes software deployment, system setup, administration, monitoring, and incident resolution. He has led initiatives in Cloud Monitoring and automation of cloud infrastructure, focusing on improving Time to Resolution (TTR). His management of a Professional Services team resulted in significant growth, expanding from 7 to 75 resources and managing a revenue of 50 million USD.
Leadership and Team Development
In his leadership roles, Siva Kumar Sharma has demonstrated a commitment to team development and performance enhancement. He has coached managers and senior technical talent to improve their skills and effectiveness. Additionally, he established a Global Shared Services Organization, successfully hiring 170 talented resources in recent years, contributing to a total staff of 178.