Soroush Zaryoun
About Soroush Zaryoun
Soroush Zaryoun serves as the Director of Solution Consulting at Verint, where he leads Workforce Management teams and oversees operations across multiple sites. He has over fifteen years of experience in workforce management, including roles at eBay and Ancestry.com, and holds an MBA from the University of Utah.
Work at Verint
Soroush Zaryoun has been serving as the Director of Solution Consulting at Verint since 2019. In this role, he directs both onshore and offshore Workforce Management teams, overseeing up to 70 professionals. His teams support a capacity of 10,000 full-time equivalents across 13 sites. Prior to this position, he worked at Verint as a Strategic Solution Consultant from 2014 to 2019, where he contributed to various workforce management initiatives.
Education and Expertise
Soroush Zaryoun earned his Master of Business Administration (MBA) from the University of Utah - David Eccles School of Business, completing his studies from 2013 to 2015. He also studied Economics at the University of Utah from 2006 to 2011. Additionally, he attended Salt Lake Community College from 2001 to 2004. His educational background supports his extensive expertise in managing global Workforce Management functions.
Background
Soroush Zaryoun has over fifteen years of experience in Workforce Management, focusing on multi-center and global operations. His career includes significant roles at eBay as Manager of Planning & Workforce Management, Ancestry.com as Sr. Manager of Support Services, and Teleperformance as Sr. Manager of Workforce Management. His experience encompasses capacity planning, scheduling, and real-time management.
Achievements
In his career, Soroush Zaryoun has played a key role in the global management of workforce functions, particularly in new client implementations and multi-skill scheduling. He has successfully managed high-profile projects, including ramp adjustments and new client launches. His responsibilities have included financial management for customer service organizations, focusing on budget creation and financial forecasting.