Spencer Lakeman
About Spencer Lakeman
Spencer Lakeman serves as a Support Account Manager at Verint, a position he has held since 2021. He has a diverse background in technical and analytical roles, with previous experience at companies such as Asurion, ServiceSource, and National Electronic Warranty.
Work at Verint
Spencer Lakeman has been serving as a Support Account Manager at Verint since 2021. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. His tenure at Verint has lasted for three years, during which he has contributed to the company's objectives in the United States.
Previous Experience at Asurion
Before joining Verint, Spencer Lakeman worked at Asurion as an RTI Implementation Engineer from 2012 to 2016. His role involved implementing technical solutions and supporting clients in the Rapid City, South Dakota area and remotely. This four-year experience provided him with valuable skills in technical support and client management.
Career at National Electronic Warranty
Spencer Lakeman's career includes significant experience at National Electronic Warranty, where he held two positions. He worked as a Technical Analyst from 2010 to 2012 and as a Technical CS Specialist from 2004 to 2010. His combined six years at the company allowed him to develop expertise in technical support and customer service.
Experience at ServiceSource
Spencer Lakeman was employed at ServiceSource from 2016 to 2021, where he held two roles. He served as a Senior Engineer for three years and as a Business Analyst focusing on Process Analytics and Business Optimization for two years. His work in Denver, Colorado, involved analyzing processes and optimizing business operations.
Education and Expertise
Spencer Lakeman studied at Fort Hays State University, where he earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 2010 to 2015. This educational background has equipped him with foundational knowledge in business principles and management practices.