Srinivasa Kartik
About Srinivasa Kartik
Srinivasa Kartik is a Customer Success Manager at Verint, where he has worked since 2019. He has over a decade of experience in customer support and team management, with a strong background in incident management and technology solutions.
Current Role at Verint
Srinivasa Kartik currently serves as a Customer Success Manager at Verint, a position he has held since 2019. In this role, he manages the customer experience for the APAC territory's install base of customers. His responsibilities include acting as a 'Trusted Advisor' to assigned customers, providing guidance and support to enhance their experience with Verint's solutions.
Previous Experience at NICE Ltd
Prior to his current role at Verint, Srinivasa Kartik worked at NICE Ltd in various capacities. He served as a Team Lead for 9 months in 2015, followed by a role as an Advanced Support Engineer for 1 year from 2014 to 2015. He then transitioned to a Technical Support Manager from 2016 to 2018 for 2 years, and finally as an Escalation Manager from 2018 to 2019 for 1 year. His tenure at NICE Ltd provided him with extensive experience in team management and customer support.
Educational Background
Srinivasa Kartik completed his high school education at Vidyaniketan, where he studied from 1991 to 2000. He then attended Sarvodaya PU College from 2001 to 2003, focusing on PCMB. He earned an Engineer’s Degree in Computer Science from Siddaganga Institute of Technology, studying from 2003 to 2007.
Technical Skills and Expertise
Srinivasa Kartik possesses expertise in incident and problem management, as well as planning and provisioning of schedules, resources, and teams. He has extensive experience with technologies such as TDM, VOIP, SIP, and CTI solutions. His skills also include escalation management, process management, and operations management, which are critical in his current role.
Team Management and Mentoring
With over 4 years of experience in team management, Srinivasa Kartik has successfully handled a global team of domain experts. He possesses excellent mentoring skills, which aid in the development of team members. His background in training and development, as well as recruitment, further enhances his capability to lead and support his team effectively.