Stewart Givens
About Stewart Givens
Stewart Givens serves as the Vice President for Global Client Success Operations at Verint, where he has worked since 2022. He has extensive experience in customer success and IT management, having held various leadership roles at Oracle and the US Air Force over a career spanning several decades.
Work at Verint
Stewart Givens currently serves as the Vice President for Global Client Success Operations at Verint, a position he has held since 2022. In this role, he focuses on enhancing client success and operational efficiency on a global scale. Prior to this, he worked at Verint as Vice President of Customer Success from 2020 to 2022 and as Vice President of Professional Services from 2018 to 2021. His extensive experience at Verint underscores his commitment to improving customer satisfaction and service delivery.
Experience at Oracle
Stewart Givens has a significant tenure at Oracle, where he held various leadership roles over a span of more than a decade. His positions included Senior Director of Customer Success Management from 2015 to 2018, Director of the Americas Program Management Office from 2010 to 2013, and Senior Director of Managed Cloud Services from 2013 to 2017. His roles at Oracle involved overseeing customer success initiatives and managing large-scale IT operations, contributing to his expertise in IT governance and service management.
Military Background
Stewart Givens has a background in the United States Air Force, where he served in various capacities from 1983 to 1996. His roles included Security Forces and Database Manager at the Air Force Wargaming Center. This military experience provided him with a strong foundation in resource management and operational efficiency, which he has applied throughout his career in the IT sector.
Education and Certifications
Stewart Givens holds a Master's Certificate in Information Systems and Technology Project Management from Villanova University, achieved in 2005. He also earned a Bachelor of Science in Resource Management from Troy University in 1995. Additionally, he has completed several associate degrees from the Community College of the Air Force in Criminal Justice and Information Systems Management. He is certified as a Project Management Professional (PMP), Certified ScrumMaster (CSM), and holds ITIL certification, reflecting his strong foundation in project management and IT service management.
Expertise in Customer Relationship Management
Stewart Givens has demonstrated expertise in Customer Relationship Management (CRM), which involves managing customer interactions and improving overall customer satisfaction. His extensive experience in service delivery highlights his ability to ensure high-quality services to clients. His knowledge in IT governance and ITIL further supports his capability to align IT operations with business goals, making him a valuable asset in client success operations.