Suresh Babu
About Suresh Babu
Suresh Babu is a Senior Product Support Engineer at Verint, where he has worked since 2020 in Bengaluru North, Karnataka, India. He has a background in Electrical, Electronics, and Communications Engineering and possesses strong project management and customer liaison skills.
Work at Verint
Suresh Babu has been employed at Verint as a Senior Product Support Engineer since 2020. He operates from Bengaluru North, Karnataka, India, and has accumulated four years of experience in this role. His responsibilities include providing technical support and ensuring the effective implementation of Verint's call recording solutions. He possesses extensive technical expertise in this area, which enhances his ability to assist customers and manage projects effectively.
Education and Expertise
Suresh Babu is currently pursuing a Bachelor of Technology (BTech) degree in Electrical, Electronics, and Communications Engineering at JNTU. His educational journey began at Nalli Kuppuswami Vivekananda Vidyalaya Jr. College, where he studied from 1997 to 1999, followed by St. Johns from 1999 to 2001. He has developed strong project management capabilities and possesses excellent managerial and customer liaison skills, which are vital in his professional roles.
Professional Background
Suresh Babu has a diverse professional background with experience in various roles across multiple companies. He worked as a System Administrator at Bell Technologies from 2007 to 2009 in Chennai, Tamil Nadu. He then served as a Voice Consultant at Cable & Wireless from 2010 to 2014, also in Chennai. Following this, he worked as a Network Consulting Engineer at Servion Global Solutions for one year in 2009. He later joined Vodafone as a Senior Support Consultant from 2014 to 2018 in Bengaluru North, Karnataka.
Technical Skills and Capabilities
Suresh Babu has extensive expertise in Wintel systems and Cisco System Products. He is knowledgeable in Verint call recording solutions and has a strong foundation in process engineering, customer support, user training, and manual preparation. His technical skills enable him to effectively address customer needs and contribute to service level agreement fulfillment.