Suresh P.
About Suresh P.
Suresh P. is a Senior Manager Technical Support with extensive experience in the IP telephony and telecommunication industry. He has held various managerial positions at notable companies and is certified in ITIL and PRINCE 2 foundation.
Current Role at Verint
Suresh P. serves as the Senior Manager Technical Support at Verint, a position he has held since 2018. In this role, he is responsible for overseeing technical support operations, ensuring high levels of customer satisfaction, and managing support teams. His experience in the telecommunications sector contributes to his ability to address complex technical issues efficiently.
Previous Experience in Technical Support
Before joining Verint, Suresh P. held various managerial roles in technical support across several companies. He worked at Ruckus Wireless LTD as Senior Manager Technical Support from 2015 to 2018 and at CSS Corp as Manager Technical Support from 2014 to 2015. His background includes extensive experience in managing projects and programs in the IP telephony and telecommunications industry.
Career History and Roles
Suresh P. has a diverse career history with significant roles in major companies. He worked at Dell EMC as Manager Program Delivery from 2010 to 2012, at Wipro Technologies as Senior Project Manager from 2012 to 2014, and at Avaya GlobalConnect as Manager - Projects from 2007 to 2009. He also served as a Network Engineer at GTL Limited from 1999 to 2003.
Education and Certifications
Suresh P. completed his education at MBH School, where he studied DEEE and achieved a Diploma from 1992 to 1996. He furthered his studies at NIIT, obtaining a GNIIT in Computer Science from 1997 to 1999. He is certified in ITIL and PRINCE2 foundation, specializing in IT Infrastructure and ICT, which enhances his project management capabilities.
Skills and Expertise
Suresh P. demonstrates strong organizational skills and innovative problem-solving abilities, particularly in managing multiple projects simultaneously. He has full Profit & Loss responsibility for projects, successfully executing them beyond assigned targets. His extensive experience with major companies such as AVAYA, ALCATEL, CISCO, and EMC2 highlights his expertise in the telecommunications sector.