Sylwester Szmaglik
About Sylwester Szmaglik
Sylwester Szmaglik is a Specialist in Global Partner Support at Verint, with extensive experience in telecommunications and system engineering. He has implemented significant projects across various countries and held various engineering roles in notable companies throughout his career.
Work at Verint
Sylwester Szmaglik has been employed at Verint since 2021, serving as a Specialist in Global Partner Support. His role involves providing support and expertise to global partners, ensuring effective implementation and integration of Verint's solutions. He continues to work in Warsaw, Mazowieckie, Poland.
Previous Experience in Telecommunications
Prior to his current position, Sylwester Szmaglik worked in various roles within the telecommunications sector. He was a Telecommunications Engineer at PKP Informatyka spółka z o.o. from 1991 to 1996. He then held positions as a System Engineer at Geomant from 2003 to 2007 and at CT Partners from 2002 to 2003. Additionally, he worked as a System Engineer at Kapsch Group from 1999 to 2001.
Career at Avaya
Sylwester Szmaglik spent 15 years at Avaya, from 2007 to 2022, where he held the position of Senior Consultant WFO / Implementation Engineer. During his tenure, he contributed to various projects involving workforce optimization and advanced telecommunications solutions.
Education and Expertise
Sylwester Szmaglik studied at the Technical College of Electronics in Bydgoszcz, where he achieved a Technician Diploma in Electronics. He possesses product expertise in Avaya Contact Recorder Advanced (ACRA) and Desktop Process Analytics (DPA). His technical skills also include advanced technologies such as Kubernetes, Dockers, and Speech Analytics.
Key Projects and Implementations
Throughout his career, Sylwester Szmaglik has led significant projects, including the implementation of the Avaya Aura Workforce Optimisation System for the Dubai National Air Transport Association across multiple countries, including the UAE, Philippines, and the UK. He also oversaw the Avaya IX Workforce Engagement Implementation for the Centraal Justitieel Incassobureau in the Netherlands and the Voice Recording System Implementation for Goodyear across the EMEA region.