Tal Amsalem
About Tal Amsalem
Tal Amsalem is a Support Engineer - Tier 3 at Verint, where he has worked since 2019. He has a background in IT and Cyber Security, with previous roles at companies such as Hewlett-Packard, Check Point Software Technologies, and Intel Corporation.
Work at Verint
Tal Amsalem has been employed at Verint as a Support Engineer - Tier 3 since 2019. In this role, he collaborates closely with Research and Development, Architecture, and Product groups to address escalated customer cases. His responsibilities include providing solutions and explanations for bugs, features, and product behaviors at an application level for Verint products. His experience in this position spans over five years, contributing to the company's customer support and technical resolution efforts.
Previous Employment History
Prior to joining Verint, Tal Amsalem held several positions in the technology sector. He worked at Hewlett-Packard as an IT Specialist for seven months in 2012-2013. He then served as an Application Support Specialist at Check Point Software Technologies, Ltd. for three years from 2015 to 2018, and later as a Technical Support Engineer at Personetics for one year in 2018-2019. His experience also includes a role as a Pre Si Validation Specialist at Intel Corporation from 2013 to 2015.
Education and Expertise
Tal Amsalem completed his high school education at Ironi G High School in Haifa, where he studied Robotics Technology/Technician and graduated in 2007. He furthered his education at the Technion - Israel Institute of Technology, where he studied IT with a focus on Cyber Security, achieving a TCSE in 2016. This educational background has equipped him with the technical skills necessary for his roles in support engineering and IT.
Technical Skills and Responsibilities
In his current role at Verint, Tal Amsalem is responsible for addressing escalated customer issues, which requires a deep understanding of the company's products and services. He provides technical solutions and explanations related to application-level bugs and features. His collaboration with various teams within the organization enhances his ability to resolve complex customer cases effectively.